Staying Safe Online Spot Scams & Protect Your Business

Scams are getting harder to spot, and they target homes and businesses alike. A few simple habits stop most of them. Here’s what to look out for, how to protect yourself, and exactly what to do if something goes wrong.

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Been Scammed? What to Do
Advice From the NCSC
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How to Spot a Scam

Scammers pretend to be someone you trust: your bank, HMRC, the police, a delivery company, Microsoft, your broadband provider, or even a supplier or your boss. Watch for these warning signs.

  • Pressure to act now“Your account will be closed”, “pay today or face a fine”. Real organisations give you time.
  • Asking for codes or passwordsYour bank will never ask for your full password, PIN or a one-time code.
  • Asking you to move moneyNo genuine bank or police officer will ask you to transfer money to a “safe account”.
  • Wanting remote accessAn unexpected call asking you to install software so they can “fix” your computer or internet.
  • Unusual ways to payGift cards, cryptocurrency or a bank transfer to someone you’ve never met.
  • Links that don’t look rightMisspelt web addresses, or a link in a text or email you weren’t expecting.
  • Changed bank detailsAn invoice or email saying a supplier’s bank details have changed. Always check by phone first.
  • Too good to be truePrizes, refunds or investments you didn’t ask for.

Protect Yourself

Six simple habits from the National Cyber Security Centre that stop most attacks.

  1. Strong, separate passwordsThree random words is a good start, and use a different one for your email. A password manager remembers them for you.
  2. Turn on 2-step verificationFor email, banking and social media, so a stolen password isn’t enough.
  3. Keep everything updatedPhones, computers and apps. Updates fix the holes scammers use.
  4. Back upYour important files and photos, so ransomware or a lost device isn’t a disaster.
  5. Secure your WiFiChange the router’s default admin password and use a strong WiFi password.
  6. Stop and checkIf a call, text or email worries you, hang up or close it, and contact the organisation using a number you already know.

Based on the National Cyber Security Centre’s top tips for staying secure online.

For Businesses

  • Invoice fraud is one of the most common attacks on small businesses. Never change a supplier’s bank details on the strength of an email: call them on a number you already have.
  • Make sure staff know they can say no to “urgent” payment requests, even from the boss.
  • Turn on 2-step verification for Microsoft 365 and other work accounts.
  • Consider Cyber Essentials, the government-backed scheme. We can help you get there.
IT & Cyber Security

Think You’ve Been Scammed?

Act quickly, and don’t be embarrassed: scammers are professionals and it happens to careful people too.

  1. 1. Call your bank nowIf you’ve paid or shared bank details. Call 159, which connects you safely to most UK banks, or the number on the back of your card.
  2. 2. Report itTo Report Fraud (formerly Action Fraud) online or on 0300 123 2040.
  3. 3. Change passwordsFor any account that may be affected, starting with your email.

Report Scam Messages

Official Advice

Worried About Your Business?

We can check how well your email, devices and network are protected, set up 2-step verification and backups, and help you through Cyber Essentials.

If someone calls claiming to be from Dragon WiFi and something feels wrong, hang up and call us back on one of these numbers:

Wales - 01437 76 33 33
South West - 01579 68 60 01
- hello@dragonwifi.co.uk

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