VoIP, Hosted Telephony & Unified Comms
Business VoIP
Configured, Migrated and Supported by Our Team
VoIP System Features
Call Management
Full control over how your calls are handled — from first ring to final resolution.
- ✓ IVR menus and auto-attendant
- ✓ Call recording and playback
- ✓ Call diversion, queuing and transfer
- ✓ Hunt groups and ring strategies
- ✓ Voicemail to email delivery
Remote & Mobile Working
Your business number works wherever you are — office, home or on the road.
- ✓ Softphone app for laptop and mobile
- ✓ Take and make calls on any device
- ✓ Same number wherever you are working
- ✓ Video calling and conferencing included
- ✓ Works over WiFi and mobile data
Multi-Site & Scaling
One system, multiple locations — managed from a single portal.
- ✓ Share extensions across multiple locations
- ✓ Transfer calls between sites instantly
- ✓ Add or remove users without engineer visits
- ✓ Single management portal for all sites
- ✓ Scales from 1 user to unlimited
Monitoring & Reporting
Real visibility of how your phone system is performing — and how your team is using it.
- ✓ Live call monitoring for management
- ✓ Call volume and duration reporting
- ✓ Agent performance statistics
- ✓ Missed call and response time tracking
- ✓ CRM integration available
VoIP Tariffs
We offer a range of individual tariffs for monthly minutes which can be used by a single user or pooled between users on a multi user system. If you would like to discuss these options further, please get in touch with our support team.
50/50 split between UK landlines and mobiles
50/50 split between UK landlines and mobiles
Option 3
Software based system
For businesses of 6 or more users
For larger businesses with more users and need for enhanced features
If You're Primarily Taking Calls
Our Inbound PAYG Tariff allows you to have a UK landline number to your business from as little as £9 per month.
With low rates from as little as 2p per minute for UK mobile and landline calls, this is a cost-effective way of keeping your geographical number without the monthly expense of paying for a calls package.
Would You Like a Callback?
What's Included
- Before Installation
Requirements assessment — users, sites, call volumes
- System design and tariff recommendation
- Number porting coordination with current provider
Fixed-price quote with no "per-extension" surprises
During Setup
- Full system configuration check before go-live
- Desk phone and headset provisioning where required
- Call flows, IVR and voicemail configured to your spec
Full end-to-end testing before cutover (including emergency dialling)
- Walkthrough/Handover
- Staff training on making, receiving and transferring calls
- Admin portal access and credentials
- Number porting confirmed and tested
Direct support contact for our team
- Ongoing (Managed Service)
- System uptime monitoring and call quality tracking
- Software updates and security patches applied
- User additions and changes handled by our team
Direct support for call quality issues — no helpline queues
Our VoIP Partners
As a 3CX Silver Partner, Dragon WiFi are certified to design, install and support the full 3CX platform — including advanced features such as call centre queuing, CRM integration, live call monitoring and the 3CX mobile app. We specify Yealink IP phones for most desk deployments — reliable, well-supported and straightforward to use. Snom phones are used where more advanced features are required at the handset level. For call centre and open-plan environments, Jabra headsets are our recommendation.
Why not talk to us?
You can use the form to send a message if you'd like a callback from one of our team.
Alternatively, you can contact us on:
Wales - 01437 76 33 33
South West - 01579 68 60 01
- superfast@dragonwifi.co.uk
You'll be answered by a human in our office!