IT Services Support You Can Call

Microsoft 365, cyber security, remote support, emergency call-outs and disaster recovery for businesses across Wales and the South West.

All looked after by the same local team that runs your internet, WiFi and phones, so there's one number to call when something goes wrong.

Talk to Our Team Call 01437 76 33 33
  • Microsoft 365
  • Cyber Essentials Support
  • Our Own Engineers
  • Wales & South West

Your IT, Looked After by People Who Know Your Business

Most small businesses don't need an IT department. They need someone who picks up the phone, knows how their systems are set up, and fixes things properly.

We look after the whole picture: the computers and accounts your team use every day, the security that keeps them safe, the backups that get you running again, and the internet connection it all relies on. When your email stops working, there's no arguing over whether it's the computer, the WiFi or the line. We look after all three.

Get in Touch
A member of our support team on a headset
One call reaches our team.
No call centres.

What We Look After

Pick the parts you need, or let us look after all of it.

Microsoft 365

Email, Teams, OneDrive and SharePoint, set up properly and looked after for you.

  • Licences supplied and managed
  • Email moved from your old provider or Google
  • New starters and leavers handled
  • Multi-factor sign-in switched on

Cyber Security

Protection for every device and account, so one bad click doesn't stop your business.

  • Managed antivirus on every computer
  • Firewalls and secure business WiFi
  • Security updates kept current
  • Help spotting phishing emails

Cyber Essentials

The UK government-backed certificate that shows customers and insurers you take security seriously.

  • Check of where you stand today
  • Gaps fixed for you
  • Help through the assessment
  • Kept up to date for renewal

Remote Support

Most problems can be fixed without waiting for a visit. We connect securely and sort it while you watch.

  • Secure connection, only with your permission
  • Email, printers, software and passwords
  • Works for office and home workers
  • A person answers, not a queue

Emergency Call-Outs

When your server, network or internet stops you working, we get one of our engineers to you.

  • Our own engineers, no subcontractors
  • Covering Wales and the South West
  • Internet, network and IT in one visit
  • Ask us about out-of-hours cover

Backup & Disaster Recovery

If a laptop is stolen, a server fails or ransomware strikes, you get your data back and keep trading.

  • Microsoft 365 email and files backed up
  • Server and PC backups kept off-site
  • Restores tested, so you know they work
  • A written plan for when things go wrong

Monitoring & Maintenance

We keep an eye on your computers and servers, so problems are spotted before they cause downtime.

  • Alerts for full disks and failed backups
  • Windows and software updates applied
  • Hardware and licence list kept
  • Advice before kit needs replacing

Hardware & Setup

Laptops, PCs, servers and printers supplied, set up and ready to use on day one.

  • Accounts, email and security installed
  • Old devices wiped safely
  • Office moves and new sites
  • Joined up with your WiFi and phones

When Something Goes Wrong

No ticket numbers you never hear back about. This is what happens when you call.

Call Us

You'll be answered by a person in our office, not a call centre or an automated queue.

We Connect Remotely

With your permission, we connect securely to your computer or server. Many problems are fixed there and then.

An Engineer Comes to You

If it needs hands on site, we send one of our own engineers, who can check the internet and network while they're there.

We Stop It Happening Again

We find the cause, explain it in plain English, and tell you what will stop it coming back.

Ways to Work With Us

Every business is different, so we'll recommend what suits yours after a chat.

Managed IT Support

One monthly fee for looking after your IT: monitoring, updates, security, backups and help whenever you need it.

For businesses that rely on their IT every day Ask About Support

Pay As You Go

Call us when you need help and pay for the time it takes. Simple for small offices with straightforward setups.

For occasional help and one-off fixes Get Help Now

Projects

Moving to Microsoft 365, setting up a new office, replacing a server or getting ready for Cyber Essentials, with a clear quote before we start.

For one-off jobs, planned around you Discuss a Project

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Why Choose Dragon WiFi for IT?

One Team for Your Internet and IT

Your broadband, WiFi, phones and computers, all looked after by one team that knows how they fit together. Nobody passes the buck.

People, Not Call Centres

You speak to the people who know your setup. No automated queues, no holding music.

Local Engineers

Our team is based across Wales and the South West, covering Wales, Cornwall, Devon, Dorset and Somerset.

Security Built In

Protected devices, secure sign-in, up-to-date software and working backups are part of how we set things up from the start.

Backup Internet Too

Disaster recovery isn't only about data. A 4G or 5G backup connection keeps you online if your main line goes down.

Over a Decade of Experience

We have been delivering IT, connectivity and security for businesses across Wales and the South West for more than ten years.

Official guidance for businesses

Why not talk to us?

Use the form to send a message if you'd like a callback from one of our team.

Alternatively, you can contact us on:

Wales - 01437 76 33 33
South West - 01579 68 60 01
hello@dragonwifi.co.uk

You'll be answered by a human in our office!

We're also on social media:

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IT Services Frequently Asked Questions

Q1. Can you take over our IT from our current provider?

Yes. We start by finding out what you have: computers, servers, Microsoft 365 accounts, licences, backups and passwords. Then we take over the day-to-day running of it. If we find anything that needs fixing first, we tell you before we start.

Q2. We already have Microsoft 365. Can you still help?

Yes. We can look after your existing setup, switch on security settings such as multi-factor sign-in, tidy up licences you are paying for but not using, and help your team get more out of Teams, OneDrive and SharePoint. If you would like, we can supply your licences too.

Q3. Doesn't Microsoft back up our email and files?

Microsoft keeps the service running, but that is not the same as a backup of your data. Deleted emails and files are only kept for a limited time, and a mistake or a ransomware attack can remove them for good. A separate backup means we can get them back.

Q4. What is Cyber Essentials, and do we need it?

Cyber Essentials is a UK government-backed scheme that shows your business has the basic protections in place against common online attacks. It is needed for some government contracts and more customers and insurers now ask for it. We check your setup, fix any gaps and help you through the assessment.

Q5. What happens if we have an IT emergency?

Call us and tell us it is stopping you working. A person answers, we connect remotely where we can, and if it needs hands on site we send one of our own engineers.

Q6. Do you support staff who work from home?

Yes. Remote support works wherever your team are, and we can set up laptops, secure sign-in and Microsoft 365 so working from home is as safe as working in the office.