Something’s Down?
Call Us Now.
Broadband down, WiFi gone, phones dead, a cyber attack in progress, or you need internet or mobile signal somewhere it doesn’t exist yet. For anything urgent, phone us. Please don’t wait for an email or a form.
You’ll be answered by a person in our office, not a call centre. Existing customer? You can also log a fault in the customer portal.
What’s Happening?
Choose what’s gone wrong for quick checks you can try now, and what we can do about it.
Broadband Down
No internet at all, or a line that keeps dropping.
What to doWiFi Not Working
Internet’s fine, but devices can’t connect or WiFi has gone in one area.
What to doCyber Attack 24/7
Ransomware, a hacked email account, or something you don’t recognise.
What to doEmergency Internet
Starlink, 4G and 5G kits to get you online fast, wherever you are.
What to doFlood or Storm
Weather has taken out phone lines, cabinets or power.
What to doNo Mobile Signal
People on site can’t make calls, for an incident, event or cut-off community.
What to do
Broadband or Internet
Down?
Before you call, these quick checks often fix it or help us find the fault faster:
- Check the router has power and its lights are on.
- Switch the router off at the wall, wait 30 seconds, switch it back on and give it a few minutes.
- Check whether it’s every device or just one, and whether neighbours are affected too.
- Note which lights are on, off or red. It tells us a lot.
Call now: Wales 01437 76 33 33 · South West 01579 68 60 01
How We Can Help
- Find the fault, and chase the line provider for you if it’s on their side
- Keep you online meanwhile with a temporary 4G/5G or Starlink connection
- Set up automatic backup broadband so the next outage doesn’t stop you working
WiFi
Not Working?
- Plug a laptop into the router with a cable if you can. If that works, the internet is fine and it’s the WiFi.
- Restart the WiFi access points or the router.
- Check whether it’s the whole site or one area, and when it started.
Call now: Wales 01437 76 33 33 · South West 01579 68 60 01
How We Can Help
- Remote checks on networks we manage, often fixed without a visit
- An engineer on site when it needs hands on kit
- For holiday parks and businesses: fix the cause, not just the symptom, so it doesn’t keep happening
Cyber Attack or
Ransomware?
Under attack now? Call us 24/7. We may be able to help straight away. If you have cyber insurance, call its incident line too. The first hour matters.
Do This Now
- Disconnect, don’t switch off. Unplug affected computers from the network and turn off their WiFi, but leave them powered on so evidence isn’t lost.
- Don’t pay or reply. Don’t pay a ransom or contact the attackers.
- Change passwords from a clean device. Start with email and admin accounts, and switch on multi-factor sign-in.
- Write it down. What you saw, when, and any messages or screenshots.
- Report it. To Report Fraud on 0300 123 2040; phone them if the attack is live. Serious incidents can also be reported to the National Cyber Security Centre. If personal data may be affected, you may need to tell the ICO within 72 hours.
How We Can Help
- Contain it: isolate affected machines and lock down accounts
- Find out what happened and what was reached
- Restore from backups and get you working again
- Close the gap afterwards, including Microsoft 365 security and Cyber Essentials
Official advice from the NCSC:
Small Business Guide: Response & Recovery
Mitigating malware and ransomware attacks
Urgent? Don’t fill in a form. Call 01437 76 33 33 (Wales) or 01579 68 60 01 (South West).
Emergency Internet
& Kit Hire
Need to get online somewhere that has no connection, or has just lost it? We bring our own: Starlink satellite, bonded 4G and 5G, and WiFi to share it, set up by our own engineers and collected afterwards.
Used for office outages, site cabins and building sites, temporary premises, events, and incident and welfare points.
Call now: Wales 01437 76 33 33 · South West 01579 68 60 01
Good to Know
- No reliance on a phone line: if there’s sky or mobile signal, we can get you online
- Separate networks for staff, guests or the public if you need them
- Portable, secure kits through SARcom, our secure, portable connectivity division
Flood, Storm
or Lines Down?
When weather takes out phone lines, cabinets or power, it can take a long time for the network to be repaired. We can get you working again in the meantime.
- Temporary satellite or mobile internet that doesn’t depend on the damaged line
- On our phone system? We can divert your numbers to mobiles so customers still reach you
- Help moving staff to a temporary site and getting them connected
If anyone is in danger, call 999 first. For flood warnings, check Natural Resources Wales or the Environment Agency.
Call now: Wales 01437 76 33 33 · South West 01579 68 60 01
Plan Ahead
If your business, farm or park has been cut off before, it will be again. Ask us about automatic backup connections that switch over on their own when the main line fails.
No Mobile Signal
on Site?
When people need to make calls where there’s no signal, for an incident, an event, a temporary site or a community that’s been cut off, we can deploy small cells with WaveMobile that create local 4G coverage for the phones people already have.
The same technology fills permanent not-spots, so a temporary fix can become a lasting one.
Call now: Wales 01437 76 33 33 · South West 01579 68 60 01
Find Out More
- No 4G where you live? How permanent coverage works
- 4G & 5G connectivity
- WaveMobile, our rural mobile partner
Not Urgent?
We’ll Call You Back.
For anything that can wait, leave your details and we’ll be in touch. For emergencies, please phone.
Alternatively, you can contact us on:
You’ll be answered by a human in our office!
Emergency Help
Frequently Asked Questions
What should I check first if my broadband goes down?
Check the router has power, switch it off at the wall for 30 seconds and back on, and see whether it’s every device or just one. Note which lights are on, off or red, then call us if it’s still down.
Can you get us online while the line is being repaired?
Yes. We can set up a temporary Starlink satellite or bonded 4G/5G connection that doesn’t depend on the damaged line, and add automatic backup so the next outage doesn’t stop you working.
We’ve been hit by ransomware. What do we do?
Call us straight away, 24/7. Disconnect affected computers from the network but leave them switched on, don’t pay or reply to the attackers, and report it to Report Fraud on 0300 123 2040.
Can you provide mobile signal where there is none?
With WaveMobile, we can deploy small cells that create local 4G coverage for the phones people already have, for incidents, events, temporary sites and cut-off communities.
Who do I report a cyber attack or scam to?
Report Fraud (0300 123 2040, or online), and serious incidents to the National Cyber Security Centre. If personal data may be affected, you may need to tell the ICO within 72 hours. See our staying safe online page for more.