Who We Are

Dragon WiFi Limited is a broadband and mobile connectivity provider serving Wales, the South West of England and the UK.

Registered company name: Dragon WiFi Limited
Companies House number: 08993590
Registered address: Willow Cottage, Nolton Haven, Haverfordwest, Pembrokeshire, SA62 3NN
ICO Registration Number: ZA291617
Website: dragonwifi.co.uk
Email: superfast@dragonwifi.co.uk
Phone: 01437 76 33 33 (Wales) | 01579 68 60 01 (South West)

Dragon WiFi Limited is the data controller for the personal information collected through this website.

Our Commitment to Your Privacy

We take your privacy seriously. Dragon WiFi Limited is registered with the Information Commissioner's Office (ICO) under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We do not sell, rent, trade or otherwise distribute your personal data to third parties for marketing or any other commercial purpose. The information you provide to us is used solely to respond to your business enquiry and to provide the services you have requested.

What Information We Collect

When you submit an enquiry through our website, we may collect the following personal information:

  • Your name
  • Your email address
  • Your phone number
  • Your address or postcode
  • Your organisation or role (where provided)
  • The nature of your enquiry

We only collect information that is necessary and relevant to handling your enquiry.

How We Use Your Information

The personal data you provide is used for the following purposes only:

  • To respond to your enquiry — we use your contact details to get back to you about the service or grant scheme you have asked about
  • To assess eligibility — where you have enquired about a broadband or mobile connectivity scheme, we may use your address or postcode to check eligibility
  • To manage our customer relationship — if you become a Dragon WiFi customer, your information is used to manage and deliver the services you have contracted with us
  • To send relevant communications — where you have given consent, we may contact you with updates relevant to your enquiry, such as when a grant scheme reopens or a new service becomes available in your area

We do not use your data for automated decision-making or profiling.

The Legal Basis for Processing Your Data

Under UK GDPR, we process your personal data on the following lawful bases:

  • Legitimate interests — to respond to business enquiries submitted through our website
  • Contract — to deliver services where a contract exists between you and Dragon WiFi Limited
  • Consent — where you have explicitly opted in to receive communications from us

Third Party Tools and Data Processors

Dragon WiFi Limited uses a small number of trusted third party tools to operate this website and manage our business. These tools may process your personal data on our behalf, as data processors, and are bound by appropriate data processing agreements.

Google Analytics

We use Google Analytics to understand how visitors use our website — for example, which pages are visited most and where visitors come from. This data is anonymised and aggregated. Google Analytics uses cookies. For more information, see Google's Privacy Policy.

Microsoft Clarity

We use Microsoft Clarity to analyse user behaviour on our website through heatmaps and session recordings. This helps us improve the usability of our site. Microsoft Clarity may record mouse movements, clicks and scrolling behaviour. No personally identifiable information is captured through Clarity. For more information, see Microsoft's Privacy Policy.

HubSpot

We use HubSpot as our customer relationship management (CRM) platform and for managing email communications. Enquiry data submitted through our website forms is stored securely in HubSpot. HubSpot is GDPR compliant and processes data in accordance with applicable data protection law. For more information, see HubSpot's Privacy Policy.

Social Media Platforms (Facebook, Instagram, LinkedIn)

Our website may include tracking pixels from Facebook (Meta), Instagram and LinkedIn to help us understand the effectiveness of our social media activity. These pixels may set cookies on your device. You can opt out of social media tracking through your browser cookie settings or through each platform's privacy settings. For more information:

Cookies

Our website uses cookies — small text files stored on your device — to help the site function correctly and to support our analytics tools listed above.

The types of cookies we use include:

  • Essential cookies — required for the website and contact forms to function
  • Analytics cookies — used by Google Analytics and Microsoft Clarity to understand site usage
  • Marketing cookies — used by social media platforms to measure campaign effectiveness

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of this website.

How Long We Keep Your Data

We retain personal data for as long as is necessary for the purpose it was collected:

  • Enquiry data — retained for up to 2 years from the date of your last contact with us, unless you become a customer
  • Customer data — retained for the duration of your contract and for up to 6 years thereafter, in line with our legal and financial obligations
  • Marketing consent data — retained until you withdraw consent or unsubscribe

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • The right to access — you can request a copy of the personal data we hold about you
  • The right to rectification — you can ask us to correct inaccurate or incomplete data
  • The right to erasure — you can ask us to delete your personal data, subject to any legal obligations we have to retain it
  • The right to restrict processing — you can ask us to limit how we use your data
  • The right to object — you can object to us processing your data on the basis of legitimate interests
  • The right to data portability — you can request your data in a portable, machine-readable format
  • The right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at:

📧 superfast@dragonwifi.co.uk
📞 01437 76 33 33
✉️ Dragon WiFi Limited, Willow Cottage, Nolton Haven, Haverfordwest, Pembrokeshire, SA62 3NN

We will respond to all data requests within 30 days in accordance with UK GDPR requirements.

The Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113
ICO Registration Number for Dragon WiFi Limited: ZA291617

Data Security

Dragon WiFi Limited takes appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our website uses SSL encryption (HTTPS) and our CRM platform (HubSpot) operates to enterprise-grade security standards.

Links to Other Websites

Our website may contain links to third-party websites, including Wavemobile and UK Government grant scheme pages. This privacy policy applies only to dragonwifi.co.uk. We are not responsible for the privacy practices of any third-party websites and recommend you read their privacy policies independently.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page will always reflect when the policy was last reviewed. We encourage you to check this page periodically.

Dragon WiFi Limited is registered in England and Wales.
Company number 08993590. ICO Registration ZA291617.